Landlord Stories - One Newport HMO Landlord’s Experience

Being an HMO landlord can be a rewarding experience but when you don’t have the right team in place it can be nightmarish…

Robbie’s story


Robbie’s Property Before

Robbie’s HMOs in Newport had been ‘fully managed’ by a letting agent for over 10 years and were in a terrible state of disrepair.

It was so bad it was dubbed the worst HMO in Wales. Looking at the photos, what do you think? Surely this has to be a contender.

The property consists of 5 self-contained flats in one building on one title. And in Newport it requires an HMO licence as does any property with 3 or more people from 2 or more households.

And unbelievably, at the point these before pictures were taken the house was ‘fully managed’ by a high-street letting agent.

Robbie contacted us in 2016 when it emerged that a leak from a shower had damaged ceilings on 2 floors and would cost £24k to repair via insurance. He was not contacted by his letting though, it was the insurance assessor who, stunned by what he saw, rang Robbie.

Can you manage how he felt walking into this property?

He paid thousands to the letting agent over many years and believed that the agent was managing the property but clearly that was not the case.

The property had been allowed to deteriorate into a condition in which it had become a nightmare for the people living in it.

We managed the refurbishment on Robbie’s behalf and now manage the property for him. Robbie is now receiving guaranteed rent and has total peace of mind that his HMO will be managed diligently going forward.

Robbie’s Property After

I’m delighted - from the state of near destruction [my property was in before] through the refurbishment to the introduction of quality tenants and the ongoing management, HMO Heaven has been exceptional.

Meeting you and working with you has been a life-changer.
— Robbie Falconer - Landlord

If you live remotely and have an agent managing your HMO ensure that you see evidence (photos or videos) from inspection visits.

Getting your HMO refurbished and ready to let is the easy bit. Keeping it well maintained, fully compliant and a place people love to live is the hard part. Get the right team.

If you’re outsourcing the management of your HMO don’t miss these 5 Questions you must ask your HMO letting agent


Call our Property Angels today on

01633 449 200